DELIVERY & RETURNS

Delivery

Delivery Times
Most items in our online shop are held in stock but some of our jewellery is made to order. If an item is in stock it will be dispatched as soon as possible, usually within 1-3 working days (depending on the postal option you choose).

Orders are dispatched 5 days a week (Monday - Friday), excluding Bank Holidays.

Items that need to be made to order will usually be delivered in 2-4 weeks.

Any pieces that require personalisation will be made to order. These pieces will usually be dispatched within 4 weeks.

Stock levels of our Guest Designer Collections are accurate to the previous working day. On rare occasions we may not hold a piece in stock at the time of your order. If this happens it will be made to order and will be dispatched as soon as possible, usually in 2 - 4 weeks.

If you require an item urgently, for a special date or event, please contact us before placing your order to check stock availability. We will always try our best to accommodate your request where we can.

Delivery Method
To make sure our parcels arrive safely we only use tracked postal services to deliver our packages, which do require a signature upon delivery.

You will receive an email containing the tracking number once the package has been despatched. 

Please make sure that someone is available to sign for delivery of the goods and a correct and complete delivery address has been provided. Any discrepancies in the delivery address will delay the dispatch of your order.

We currently do not deliver internationally and are only able to deliver within the UK (Including Highlands & Islands of Scotland, Northern Ireland & other UK Islands).

Delivery Prices
Standard Delivery - £4.90
Estimated delivery time: 2-5 working days (if items are in stock)

Express Delivery - £8.90
Estimated delivery time: 1-2 working days (if items are in stock)

We also offer free standard shipping on all orders over £100. Use code FREESHIP at checkout to claim your free postage.

My Parcel Has Not Arrived
Due to the current Royal Mail delays we cannot guarantee a delivery date at present as parcels are generally taking longer than usual to arrive. We will only consider a parcel to be missing after 10 working days from the date of dispatch (as per the Royal Mail guidelines). If your parcel has failed to arrive after this time, please notify us via email at info@varoshe.com.

Pickup From Store
We also offer a FREE Click & Collect option. Simply select ‘Pickup’ at checkout. Orders made before 2pm will be available to collect from 11am the next working day (subject to stock availability).

A confirmation will be emailed to you when your order is ready for collection.

When collecting, please bring a copy of your order confirmation as well as photo ID.

If you require someone to collect your order for you, this must be arranged prior to pick up by emailing info@varoshe.com.

Orders must be collected from our showroom, in West Malling, within 5 working days. Failure to collect your order will result in a full refund and your items will be put back on sale.

If for any reason you cannot collect your order, please contact us to discuss another delivery option.

Returns

Online Purchases
We offer a 14 day exchange or refund* period on our pre-made jewellery ranges (excluding earrings for hygiene reasons).

Please email us at info@varoshe.com, to inform us that you would like to return your purchase so we can send you a Returns Form. Failure to do this may result in a delay in processing your return.

Return your unwanted item(s), in an unworn, resaleable condition, together with their original packaging and your completed Returns Form, to

Varoshe Ltd, 2 West Street, West Malling, Kent, ME19 6QX

If returning your item(s) via post, rather than hand delivering back to the showroom, we always recommend using a tracked service as we cannot be held responsible for items that go missing in transit.

Items purchased between 15th November and 24th December have an extended exchange period up to 14th January.

Due to the unique nature of bespoke designs, we are unable to offer an exchange, credit note or refund on custom-made pieces or special orders.

*Refunds will be made via the same method as the original payment, usually within 7 days of the safe receipt of the return.

Showroom Purchases
We do not offer refunds for unwanted items bought from our showroom.

However, we do offer a 14 day exchange period on our pre-made jewellery ranges (excluding earrings for hygiene reasons).

Items purchased between 15th November and 24th December have an extended exchange period up to 14th January.

Simply bring your unwanted item(s) back, in an unworn, resaleable condition, together with their original packaging and proof of purchase, for an exchange or credit note.

Due to the unique nature of bespoke designs, we are unable to offer an exchange or credit note on custom-made pieces or special orders.

The above returns policy does not affect your statutory rights.

How your online order will arrive

Your jewellery will be packaged safely and securely in a Varoshe branded box and delivered in a plain cardboard postal box.

If you would like your jewellery to be giftwrapped please leave a note at checkout.